Its the most essential element in customer service thats how i describe a customer service vision its a shared definition of outstanding service that gets everyone on the same page the vision is a compass that always points employees in the right direction you can read more about what it i. Check out these inspiring company vision and mission statements from businesses that have stayed true to their core values american express sets itself apart from other credit card companies in its list of values with an ode to great customer service which is something its famous for. It was an icmi workshop by the one and only jeff toister that first turned me on to the concept of a customer service vision since that time the truth of his statements have taken root and evolved into a new mindset for me this is not a rewording or a replacement for your companys vision statementquite the opposite in fact. Developing a customer experience vision march 2016 article by brooke boyarsky will enger and ron ritter share this article on linkedin share this article on twitter either way the aspiration will translate into an overall mission and ultimately into guiding principles for frontline behavior. The customer service vision provides a meaningful purpose for your employees and is what every employee regardless of department level or pay grade must deliver to every customer every time
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